This website, www.PigeonForge.com, is owned and operated by PigeonForge.com, LLC (collectively referred to herein as “us” or “we”). PigeonForge.com, LLC is dedicated to serving your needs. We know you care about your personal privacy and about the terms and conditions that govern your use of this website. Because PigeonForge.com, LLC wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices.
This Agreement was last revised on June 1, 2018.
Information Collection and Use
PigeonForge.com, LLC is the sole owner of the information collected on www.PigeonForge.com and its other registered domain names. www.PigeonForge.com collects information from our users at several different points on our Website where we reasonably believe it will help us administer our services generally, and improve our response to your requests for tourism and vacation information. The information you give us also allows us to statistically analyze the usage of our Website, improve our content and informational offerings, and customize our website’s content, layout and service offerings. Except as described in the privacy policy, we do not sell, rent or otherwise share or disclose your private, personally identifiable information to third parties. We collect information from our users at different points, included but not limited to the following:
Information You Provide to Us
In some instances, a user must first complete the registration form. Those instances include but are not limited to information a user posts and submits information the sections that request information (such as the Contact Us, Newsletter Sign-up, or Vacation Guides), or when a user participates in a contest or questionnaire. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. Your profile is shared in aggregate form only together with your personally identifiable information.
Cookies
Under the General Data Protection Regulation (GDPR), cookies are considered personal data. Cookies and other technologies on this website are used but not limited to, personalize content and ads, to provide social media features and to analyze our traffic.
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. This information is used to generate reports on Web site usage and visitors and DOES NOT include any personally identifiable information such as name or e-mail address.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
Contests & Giveaways
Occasionally PigeonForge.com will conduct online contests or giveaways which require information to be provided for eligibility. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The information collected in these contests is subject to our Privacy Policy and is not shared. The requested information may include contact information and demographic information (such as zip code). Demographic information generally will be used for purposes of monitoring or improving the use and satisfaction of this site.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Restrictions on Disclosing Information to Third Parties
Except as described herein, we do not sell, rent or otherwise share or disclose your private, personally identifiable information to third parties unless: (1) you request or authorize it; (2) the information is provided to help provide a service or complete a transaction with you; (3) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf (and who are all contractually bound to maintain the confidentiality of the information); (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons holding a legal or beneficial interest. We may also gather aggregated data about our visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers and/or other third parties for marketing or promotional purposes.
Links to Third Party Web Sites
In very few instances, there are a few sections on the website that are hosted by various partners of PigeonForge.com, LLC. These sites maintain the look and feel of our website and sometimes it may not be evident when a user is on one of these sections. These pages are governed by the partner’s privacy policy and terms and conditions of use.
PigeonForge.com, LLC is also not responsible for the content or privacy policies of other Web sites to which it provides links. Please review the privacy policies and/or the terms and conditions of each of these additional linked Web sites before providing any personal information. We are committed to providing a comprehensive website regarding the Virgin Islands visitor information. However, we do not and will not link to sites with adult content.
Security
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line, When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Only employees who need the information to perform a specific job (for example, our billing clerk or a member service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.
In some instances, we may use outside companies to display ads and collect information on our site. These ads may contain cookies for optimization purposes, and we do not have access to this information. These companies may use this information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on site, other Web sites and other forms of media about goods and services of interest to you. If you would like more information, or to learn about opting-out of such advertising technologies, please visit: http://www.networkadvertising.org/managing/opt_out.asp.
Children
We do not knowingly attempt to solicit or receive any information from children. PigeonForge.com encourages all parents to instruct their children in the safe and responsible use of their personally identifiable data while using the Internet.
Notification of Changes
As our services and content tend to change, the Privacy Policy will change. We reserve the right to amend the Privacy Policy at any time for any reason without notice to the user. We will post those changes to this privacy policy, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Questions Regarding the Privacy Policy
If you have any questions about our Privacy Policy, about privacy at PigeonForge.com, LLC or the use of this website in general, or to opt-out of the database of users, please contact us at PigeonForge.com, LLC, 4002 Sutherland Ave. Knoxville, TN 37919.