Big Top Arcade

We had so much fun here playing claw games! We really enjoy just playing claws and there are quite a few machines with some nice quality Sanrio and BumBumz plush as well as other cute plushies. Claws were set fairly...you definitely can get a LOT of prizes if you're a skilled player. It was the most wins we had out of any of the other claw arcades in Pigeon Forge and Gatlinburg! We played at all of the other arcades in the area and those places were very rigged and we're expensive. This arcade is much more fairly priced. We spent $100 for 3 of us and got the "big deal" package. That was 145 coins. Each play was just one coin ($1), so we got a LOT of play time in! The staff was super friendly and was happy to help in "fluffing" the plushies, putting one down from back of game so we could try for it and was happy to switch out a plush if we wanted to. There are so many great arcade games, too. It's a fun atmosphere where you and your family will get hours of reasonably priced fun. That's a rare thing in those parts! The arcade is very clean and the restrooms were SPOTLESS! We will definitely be going back each time we are in Pigeon Forge. If you love arcades, skip the ripp offs and play here...you'll have a blast!

OUTSTANDING CUSTOMER SERVICE!!! My family and I have visited dozens of arcades during our frequent travels. All of them have the exact same games. What stood out at this arcade was Kelly, who enthusiastically greeted us at the door, clearly explained the value of the different packages, offered her help should any of the games not work correctly, and offered us a wonderful first impression. Kelly also helped my kids to understand some of the games, was very helpful and patient while they decided what prizes to choose, and made our visit exceptional. She was warm, friendly, and helpful. All businesses in Pigeon Forge should learn from this outstanding young woman how to perform customer service. I have little doubt that her personality and work ethic will foster greater responsibility and success in her life. Kelly is a wonderful person and worth 10 times what she is currently paid. Business owners - take note of this. It is your employees that account for your success or lack thereof because of how they treat your customers. Well done, Kelly!