It's no secret that it can be a little tricky to get ahold of Dollywood with your questions. In the midst of peak season with employee shortages all across the country, finding someone to talk to directly about your questions can sometimes feel like quite a challenge. If you are trying to contact Dollywood and not having any luck, here are our top suggestions.
Give Them A Call
We know what you may be thinking: "I've tried that already!" and while that may be the case, there is something that you may want to do differently. When you call Dollywood, you will typically get an option to stay on the line, or leave your number for a call back later in the day. We recommend leaving your number and carrying on with your day. It may take a few hours, but we've had plenty of luck getting call backs this way. The main line for Dollywood is (800) 365-5996.
Fill Out A Contact Form
On the Dollywood website Contact Us page, you will find a contact form at the bottom of the page. This form asks for basic information such as your name, email, address and question. Filling out this form is a different way to contact Dollywood if you are unable to call or have a little bit more time to get your question answered.Contact Dollywood
Dollywood Parkway Building
If you are already in town and looking to purchase tickets, upgrade to a season pass or ask general Dollywood questions, visit Dollywood's remote ticket office on the Pigeon Forge parkway. You'll find the office in the yellow building at traffic light #8 in Pigeon Forge. Here, you'll be able to speak with someone in person and get all of your questions taken care of.Dollywood Ticket Info
Do Your Own Research
Sometimes it's easier to do your own research and find the answers to your questions online. We have a great Dollywood FAQ that addresses some popular questions, and the Dollywood website has a lengthly FAQ section for visitors as well. You'll also find great "Dollywood Insider" blogs on many topics that address some frequently asked questions.Dollywood FAQ
Other forums like Facebook groups are a great place to ask questions and see if other travelers are able to help you. While it may be frustrating to not have an immediate, personalized answer to your question, it is important to be patient and understanding. Use your resources and ask your questions far in advance to ensure that you are prepared for your upcoming trip to Dollywood.