SMOKEY MOUNTAIN HIDEAWAY

Host Cancellation Policy

This local host has a strict cancellation policy with no cancellations or rescheduling allowed unless you purchase the Vacay Stay Guarantee (VSG) within 24 hours of booking. Call the office after booking if you would like to add the VSG to protect your reservation. If you wish to purchase VSG, this must be done with the local host within 24 hours of booking. The local host will provide you with the full terms of the VSG program at that time. VSG, which can be purchased for 7% or the reservation total) directly from your local host, allows for the following: ●A 15 day cancellation policy for 1-3 bedroom properties. A 60 day cancellation policy on 4+ bedroom properties. For cancellations made outside of the 60 or 15 days, the local host will refund the entire amount of your payments made minus the cost of the VSG (which is only 7% of the reservation total). ●For cancellations made inside of the 60 or 15 day time frame, when the cancellation policy has expired, you will be allowed to reschedule your stay in that same property within 6 Months, but no monies will be refunded. After 6 Months all monies are forfeited. With a reschedule, the local host retains the cost of the VSG. So your payments, minus the cost of the VSG, will be applied to your reschedule. Without the Vacay Stay Guarantee (VSG), absolutely no refunds, credits, and/or rescheduling.